Interaction and Usability Essay Example | Topics and Well Written Essays - 2500 words

Interaction and Usability - Essay ExampleImplementation 10 7 evaluation 19 7.1 Cognitive Walk-through 19 7.2 Heuristic Evaluation 19 8 References 20 Appendix 21 A.1 Interview with the Owner 21 A.2 inventory Analysis 23 A.3 Observation of Brit Drive 23 A.4 Questionnaire for Receptionists, Instructors and Pupil 24 A.5 Cognitive walk-through 26 A.6 Heuristic Evaluation 27 A.7 Scenarios 28 A.8 Task Analysis 30 1. Introduction Brit Drive is a small driving school, situated in the north of London. With the help of certified and experience instructors, the school offers driving lessons at affordable prices. The target market of Brit Drive consists of those people from the locality who want to learn how to drive. Brit Drive holds lessons for most 20-30 students each day. The duration of a daily lesson varies from one to quadruple hours. The school has four cars (of which one is automatic) where each has a lease duration of two years. 2. discovery Methods 2.1 Primary Research The initial user research was packed through four discovery techniques interviews, observations, questionnaires and document analysis. Since the company has a small staff team, it was easy to conduct the primary research. Interview with the Owner An interview with the owner, Timothy Goode, made it possible to gain a basic understanding of the existing system, its primary and secondary users and its environs (See Appendix A.1 for the interview). The questions revolved around the users and their roles in the Brit Drive system. Document Analysis The companys data is paper-based and resides with Timothy. With Timothys permission, it became possible to take the data that is stored in the existing Brit Drive system (See Appendix section A.2 for the analysis). Observation By spending a day at the school, a first hand observation of the Brit Drives environment and daily operations became possible (See Appendix section A.3 for the findings). Questionnaires To analyze the computer attainment level, problems and requirements of the receptionists, instructors and the pupils, a questionnaire was formulated. Each questionnaire had open and closed questions. (See the questionnaire and findings summary in Appendix A.4). 2.2 Secondary Research Based on the facts collected in the primary research, the main users that will directly interact with the system are the owner and the receptionists. The instructor and the pupil are the secondary users of the system (Wang n.d.). The main users fall into the category of initiate (Helander et al. 1997) as they are general computer users. And since the system is to shift from legacy to digital, the users would have no syntactic and limited semantic knowledge of the overall application. In such cases, a simply designed interface is the only option. Since, all the tasks the receptionists perform can also be performed by the owner, easily memorized shortcuts can be used as a standard for a task. Once the users become frequent users, these shortcut s will not only ease the system learning movement but will also help during the rush hours. 3. User Needs Analysis 3.1 Persona According to the common traits, system has four user categories which leads to four personas the owner, receptionist, instructor and the pupil (Wang n.d.). The persona skeletons from the previous section, are then prioritized according to their importance to the system (Wang n.d.). From the four personas, the owner and the